Cancellation and refund policy

1. General cancellation rule

Where the customer is a consumer and no legal exception validly applies, they have the statutory period of 14 calendar days from entering into the contract to notify cancellation without giving a reason.

Request: write to soporte@kintavor.com from your account email address or use the available form. Include your name, email, purchase date and reference. You may use the model below, but this is not compulsory.

2. Immediate start of digital access

The platform must not assume that opening the course removes the right to cancel. If supply or service is intended to begin during the cancellation period, checkout must obtain a separate express request and, where legally applicable, express acknowledgement of losing the right once performance begins, as well as sending confirmation on a durable medium.

The precise product classification, time of performance and financial consequences must be validated for the actual operation. If the controls have not been implemented and tested, the general rule will apply without invoking the exception.

3. Processing a refund

Once cancellation is accepted, the refund will be made without undue delay and within the applicable statutory period, using the same payment method unless expressly agreed otherwise, and without unjustified charges. Stripe may take additional time to show the credit depending on the bank; the receipt will state the issue date.

Additional refunds for serious outages, duplicate charges or other incidents will be decided in accordance with the law and the evidence, without limiting rights relating to lack of conformity.

4. Notification template

To MYSERVEAI TECHNOLOGIES SL, soporte@kintavor.com: I hereby give notice that I cancel my contract for access to KINTAVOR Professional Java Backend. Order: […]. Contract date: […]. Name: […]. Account email: […]. Request date: […].

5. What this policy does not permit

• A request is not automatically rejected because the user has signed in.
• A commercial condition is not turned into a waiver of mandatory rights.
• No reason is required to exercise a valid cancellation right.
• A score, study pace or examination result is not presented as an automatic reason for granting or denying rights.